Shipping policy
Dispatch
Choose your trim colour and select your jacket on the product page. It shows one of two answers:
- In stock: ready to dispatch the next business day.
- Custom made: made to order for you, with an estimated dispatch date. Trims made to a custom zipper length are always made to order.
Estimated delivery, after dispatch
- United Kingdom: 1–2 working days
- USA and Canada: 1–3 working days
- European Union: 1–5 working days
- Rest of the world: within a week
Checkout shows the shipping options, rates and estimated delivery for your address.
Carriers and tracking
We ship with Royal Mail within the UK and UPS internationally. Every order is tracked, and the tracking link is emailed to you once your trim is dispatched.
Import duties and taxes
UK orders carry no import duty. For orders outside the UK, any import duty, tax or courier fee is set by your country and collected by the courier on delivery. These charges are not included in your order total and are not taken at checkout. For an estimate before ordering, contact us.
International parcels can be held by customs for processing, which is outside our control. Most clear within 1–2 business days.
Lost or damaged parcels
If your parcel is lost, or arrives damaged, contact us within 30 days of the delivery date with your order number, the tracking details and, for a damaged parcel, photos. We send a replacement or issue a refund.
Returns and exchanges
Trims can be returned within 30 days of delivery. The details, including the Fit Promise and exchanges, are in our Refund policy.
Questions
Contact us or email support@arcticfur.com. Our team responds within 24 hours.
