Shipping policy
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Processing & Shipping Times
Standard orders (black trim):
- Processing: Ships within 1 business day
- UK delivery: 1-2 business days
- International delivery: 1-5 business days
Custom orders (non-black colors or custom measurements):
- Processing: Between 1-2 weeks for handcrafted production
- Shipping: Same as above once processed
Shipping Carriers
We use Royal Mail for UK orders, and UPS for international orders.
All orders include tracking information sent to your email once shipped.
International Orders
Customs & Duties:
- You are responsible for any customs fees, import duties, or taxes charged by your country
- These fees are not included in your order total
Customs Delays:
- International shipments may be delayed by customs processing (outside our control)
- Most packages clear customs within 1-2 business days
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us within 30 days of delivery date
- Provide photos (if damaged) and tracking information
- We'll resolve it immediately with replacement or refund
Returns & Exchanges
For return policy details, see our Return Policy page.
Quick summary:
- 30-day returns (UK)
- Free exchanges for wrong size/color
- Full refund if not satisfied
Questions?
Email us - we respond within 24 hours
